Transforming System Reliability for Global E-Commerce Giant


Global E-Commerce Giant (GECG)



Services Provided

Site Reliability Engineering (SRE) Services

Technologies Used

Prometheus, Kubernetes, Terraform, Grafana, PagerDuty


With an expanding customer base and increasing complexity in its digital infrastructure, GECG faced challenges in maintaining system reliability, efficiency, and scalability. Frequent downtime, manual operations, and lack of real-time monitoring were hindering growth and customer satisfaction.


Assessment and Planning

Our team conducted a comprehensive assessment of GECG's existing infrastructure, identifying bottlenecks, dependencies, and areas for improvement. We developed a tailored SRE strategy focusing on automation, monitoring, incident management, and continuous improvement.

Implementing Automation

We leveraged Terraform for Infrastructure as Code (IaC) and Kubernetes for container orchestration, automating deployments, scaling, and routine operations tasks. This approach reduced manual effort and increased efficiency.

Monitoring and Alerting

Using Prometheus and Grafana, we implemented a robust monitoring and alerting system, providing real-time insights into system performance and enabling rapid response to incidents.

Incident Management

We integrated PagerDuty for incident management, streamlining the incident response process, and minimizing downtime.

Performance Tuning and Optimization

Continuous performance tuning and optimization were carried out to ensure system performance met user demands and efficiency goals.

Disaster Recovery Planning

A comprehensive disaster recovery plan was developed to ensure business continuity, even in the face of unexpected failures or catastrophic events.


Enhanced Reliability

The implementation of SRE practices led to a significant improvement in system reliability, reducing downtime by 60% and enhancing user satisfaction.

Increased Efficiency

Automation and streamlined processes reduced manual effort by 40%, leading to significant time and cost savings.

Improved Collaboration

SRE fostered collaboration between development and operations, ensuring alignment in goals and practices.

Informed Decision-making

Metrics-driven insights enabled informed decision-making, allowing for continuous improvement and alignment with business objectives.

Client Testimonial

“Unicloud’s Cloud Security services have been instrumental in securing our cloud infrastructure. Their technical expertise, strategic approach, and unwavering commitment to security have provided us with the peace of mind we needed. We now operate with confidence, knowing that our systems and data are protected by the best in the industry. Thank you, Unicloud!” – CISO, Leading Online Retailer


This case study demonstrates the power of Site Reliability Engineering in transforming system reliability, efficiency, and collaboration. By embracing SRE principles and leveraging cutting-edge tools, we were able to help Global E-Commerce Giant overcome their challenges and achieve their business goals.